Bringing Storytelling and Reflection into Caretaker-Patient Communication

June 7, 2023


The activity targets learners' educational needs in patient-centered communication, aiming to bridge professional practice gaps. It begins by highlighting communication pitfalls and their impact on outcomes like surveys and compliance. Essential communication tools are then introduced, followed by hands-on small group activities for diagnosing and improving communication. Participants share insights in a larger group and engage in a narrative medicine workshop to enhance written and verbal communication. Overall, the activity addresses needs through interactive learning, scenario-based activities, and reflection, fostering improved patient-centered communication skills.


Baylor Medicine physicians, staff, and others with patient care responsibilities.

At the conclusion of the activity, participants should be able to:

  • Recognize common barriers to effective and compassionate communication that can have a negative impact on patient care outcomes.

  • Apply effective communication strategies and skills to tailor the delivery of information appropriately to the purpose, context, and audience, to achieve clear and effective communication

  • Identify and describe effective techniques and best practices for nonverbal communication with patients in healthcare settings.

  • Examine best practices for effectively communicating with patients to prevent misunderstandings and promote positive outcomes.

  • Explore effective strategies for enhancing the ability to understand and appreciate diverse viewpoints, including the values, goals, interests, and expectations of others, in the context of improving patient care.


Small Group Breakout Session, Simulation and Skill-based Training Workshop


An evaluation by questionnaire will address program content, presentation, and possible bias.

Course summary
Available credit: 
  • 3.00 AMA PRA Category 1 Credit™
  • 3.00 Attendance
  • 2.75 Ethics
Course opens: 
Course expires: 
Event starts: 
06/07/2023 - 10:00am CDT
Event ends: 
06/07/2023 - 2:00pm CDT
TMC Library - Main Building, Classroom 2
Houston, TX
United States

Baylor College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Baylor College of Medicine designates this live activity for a maximum of 3.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


The presentations, What is your story?, What does inadequate caregiver-patient communication look like?, What can we learn from true stories of caregiver-patient interactions?, Can we rewrite the ending of our own communication challenges?, has been designated by Baylor College of Medicine for 2.75 credit of education in medical ethics and/or professional responsibility.

Available Credit

  • 3.00 AMA PRA Category 1 Credit™
  • 3.00 Attendance
  • 2.75 Ethics


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