NEEDS STATEMENT

The activity targets learners' educational needs in patient-centered communication, aiming to bridge professional practice gaps. It begins by highlighting communication pitfalls and their impact on outcomes like surveys and compliance. Essential communication tools are then introduced, followed by hands-on small group activities for diagnosing and improving communication. Participants share insights in a larger group and engage in a narrative medicine workshop to enhance written and verbal communication. Overall, the activity addresses needs through interactive learning, scenario-based activities, and reflection, fostering improved patient-centered communication skills.

TARGET AUDIENCE

Baylor Medicine physicians, staff, and others with patient care responsibilities.

EDUCATIONAL OBJECTIVES
At the conclusion of the activity, participants should be able to:

• Recognize common barriers to effective and compassionate communication that can have a negative impact on patient care outcomes.

• Apply effective communication strategies and skills to tailor the delivery of information appropriately to the purpose, context, and audience, to achieve clear and effective communication

• Identify and describe effective techniques and best practices for nonverbal communication with patients in healthcare settings.

• Examine best practices for effectively communicating with patients to prevent misunderstandings and promote positive outcomes.

• Explore effective strategies for enhancing the ability to understand and appreciate diverse viewpoints, including the values, goals, interests, and expectations of others, in the context of improving patient care.

EDUCATIONAL METHODS

Small Group Breakout Session, Simulation and Skill-based Training Workshop

EVALUATION

An evaluation by questionnaire will address program content, presentation, and possible bias.