Archived Module 3: Effective Communication and Conflict Management

In this video, you will learn how to address conflicts in the healthcare environment by using effective communication techniques like emotional self-management, active listening, and speaking clearly.

Needs Statement

The Ethics, Professionalism, and Policy Program (EP3) is the ethics education curriculum created by the Center for Medical Ethics and Health Policy. The goal of the EP3 program is to educate the medical community about biomedical ethics. The EP3 topics are issues most medical providers encounter regularly but many feel unequipped to handle. The EP3 program’s goal is to provide easily digestible and actionable recommendations and resources about these complicated topics.

Target Audience

This CME/CE activity is designed to meet the educational needs of physicians, residents, fellows, and community providers.

Learning Objectives

At the conclusion of this activity, the participant should be able to:

  • Recognize the basic skills that can help manage conflict and make communication more effective.

  • Summarize the skills of emotional self-management, active listening, and speaking clearly.

Course summary
Available credit: 
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 Ethics
  • 0.50 Participation
Course opens: 
04/01/2020
Course expires: 
12/31/2023
Rating: 
4

In this video, you will learn how to address conflicts in the healthcare environment by using effective communication techniques like emotional self-management, active listening, and speaking clearly.

Trevor Bibler, Ph.D., Lead Contributor
Assistant Professor
Center for Medical Ethics and Health Policy
Baylor College of Medicine
Houston, Texas
Disclosure: Nothing to disclose.

Jennifer Blumenthal-Barby, Ph.D., M.A., Planning Committee Member 
Cullen Associate Professor of Medical Ethics
Center for Medical Ethics and Health Policy
Baylor College of Medicine
Houston, Texas
Disclosure: Nothing to disclose.

Savitri Fedson, M.D., Planning Committee Member
Associate Professor
Center for Medical Ethics and Health Policy
Baylor College of Medicine
Houston, Texas
Disclosure: honorarium recipient: American Board of Internal Medicine.

Janet Malek, Ph.D., Planning Committee Member
Associate Professor
Center for Medical Ethics and Health Policy
Baylor College of Medicine
Houston, Texas
Disclosure: Nothing to disclose.

Baylor College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Baylor College of Medicine designates this enduring material activity for a maximum of 0.5 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.    

This activity has been designated by Baylor College of Medicine for 0.5 hours of education in medical ethics and/or professional responsibility.

Available Credit

  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 Ethics
  • 0.50 Participation
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